FAQ

Filthy Candy

FAQ

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

PayPal
How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

Why have I not recieved an email confirmation?

BigCartel does not provide us with an automatic confirmation service, but we assure you that your order is with us and it shall be processed once recieved.

Do you post worldwide?

Yes we post to every country on the globe if you provide us with a 100% correct postal address. There are added postal costs to post internationally.

How long will my order take to arrive?

We post our orders every Friday via Royal Mail. It can take up to 2-14 days to receive your item. Orders outside of Europe may take up to 28 days to arrive.

Can I exchange my item?

You can exchange any item that your are not happy with, within 14 days. Please note that the items you are returning should be unworn, unwashed and in its original condition. Please use the contact form to tell us if you unhappy with your item and we can can go from there. You can find the form here.

Can you endorse my band?

Here at Filthy Candy we are always interested in helping out up-coming bands. As we are only a small company we will only endorse bands of a certain caliber. If you feel as if your band is of that caliber please contact us using the form here.